About Us

civicom-logo

Dial-A-Note is a service of Civicom.

Civicom is a group of people working together to create value for others. We try to do it exceptionally well because we believe we’re creating something important. Read on.

History

When Civicom was founded in 2000, the company — originally named PlezeCall — cut its teeth on a co-developed next generation SIP/VOIP platform that was the first of its type in the world. Its first service was “Click-to-Call” — you could click a link on a web page or an email to call someone, using regular phones. PlezeCall, with e-z-e in the middle. Get it?

That failed.

But the platform was easily modified for conferencing. So, PlezeCall became an innovator in the new reservationless conferencing industry. We wanted to be the best in the world — partly because we thought the challenge would be fun, but also because we thought that convenience and excellence in communication would be rewarded in the marketplace.

In 2005 the company name was changed to Civicom which is more fitting to our evolving services and customers.

New serving offerings followed customer needs and soon developed into three new specialists — marketing research support services, general business transcriptions and a premiere voice to CRM service called Dial-A-Note!

marketing-research

Civicom’s marketing research divison supports researches by innovating with new technologies enabling researchers to connect with respondents at a distance. IDIs, focus groups, mobile qualitative (InSitu®), bulletin board feedback (Chatterbox™), tech checks, and panel recruiting are just some of the service offerings Marketing Research Support Services delivers to their clients. Find out more.

transcriptionwing

Civicom’s transcription department, called TranscriptionWing, focuses on quality and speed of delivery at affordable prices. Need a file back in 4-hour? No problem! Have a tight budget and need a discounted rate? Try TranscriptionWing’s 5-day turnaround option at only $1.29/recorded minute. There is even a pricing calculator right on your website to ensure there are no surprises. Find out more.

dial-a-note

The Dial-A-Note business serves sales people around the world by entering notes into CRM systems for them. The Dial-A-Note value proposition is compelling — we help large companies reduce costs while enabling their sales people to spend more time selling. Dial-A-Note increases employee satisfaction, dramatically improves institutional memory, and helps sales managers be more effective.

Civicom has acquired or merged with a number of conferencing companies enabling us to serve more customers with more, better services. Most recently, in 2012, we merged with ConferTel, a conferencing company with specialty in managed webinars.

Our values

Sustaining a business for the long haul requires honesty, integrity and mutual respect. We not only try to live up to these standards, our managers recite a brief pledge to these principles and “doing the right thing,” twice a month. These principles include commitments to:

  • Customer service excellence
  • Mutual respect
  • Personal and intellectual integrity
  • A sense of urgency, innovation and constant improvement
  • A positive and hopeful attitude
  • Enjoying the challenges and hard work of growing a profitable business in a competitive context
  • No bureaucracy, no politics, no egos, no surprises, no high school drama, no tolerance
  • Giving back in a meaningful way

We believe that doing our best as a team to live up to these principles will lead to solid, long term financial returns and therefore will enable us to provide secure employment to those who commit to them.

Corporate Tithe & Buy It Forward

Ten percent of Civicom’s founding stock was pledged to a non-profit relief and development organization that serves those in need around the world. This commitment was rooted in an age-old principle called a tithe, or “tenth.” The original concept of tithing held that (a) it is our obligation to help those who cannot help themselves, (b) that lots of people giving 10% to this endeavor will substantially address it, and (c) when people give, it comes back — not always in financial terms but in important ways nonetheless. The “Corporate Tithe” is the application this principle which has typically been adopted by individuals — to a company.

The Corporate Tithe is a specific instance of the broader movement of “Buy It Forward” companies — those committed, permanently, to giving 5% or more of profits or value to worthy causes. For more about this idea, visit www.buyforward.org.

At Civicom being part of the Buy-It-Forward movement elevates our sense of purpose. We often suggest that people “Ask Why We’re Better.” If you take us up on that suggestion, the “Corporate Tithe” might be an important part of the answer.

Locations

global-map

We’d love to hear from you! Call Us at 888-788-8022 or Contact Us so we can tell you more about Dial-A-Note’s pilot program!